How can I create a new account?
In order to create a new account you have to go to the webshop clicking the button “Shop online” on the www.gfl.eu home page. Once in the webshop you have to click on “Account” on the menu on the top of the page and then “Login”. On the Login page you can select “I’m new here” and after filling in all the required information you can press “Submit” to complete the account creation.
You can however shop on the webshop without an account and create your account right before the checkout. The system will request you to do that, redirecting you to the Login page. You will have to follow the same procedure as described above to create the account. To complete your order you will have to create an account.
How can I change my account information?
I cannot remember my username and/or password
You can click on “Forgot password” in the Login page. Then enter the e-mail address associated with youraccount, then click Submit. We'll email you a link to a page where you can easily create a new password.
How is my personal information used?
The personal information we ask you to provide to create an account is necessary for the completion and processing of orders. Without such information we will not be able to process your orders. Such information is strictly confidential and will not be disclosed or provided to third parties for marketing purposes or for other services. The authorisation to receive newsletters will always be specifically requested and can be denied at any moment in the “My account” section.
How can I place an order?
If you are not registered the system will ask you to create an account before proceeding to checkout or, if you already have one, the system will ask you to log in.
During the checkout page you will have to: a) confirm the shipping address you provided when creating your account or enter a new one; b) choose your delivery method; c) review your order and check items and quantities are correct. After accepting the Sale Terms and Conditions flagging the specific box, you can “Submit Order” to validate your order. You can pay by credit card (American Express, Visa and MasterCard) or by PayPal and after selecting your payment method you will be redirected to a page made available by credit cards management companies (Aduno, American Express) or by PayPal where you will be requested to fill in the payment data. If the payment is successful the order is to be considered completed and you will receive an email confirming that.
How can I get information about products availability?
You can view if a product is available by viewing the product detail page
Can I cancel or modify an order?
How do I know my order is confirmed?
You will receive a confirmation e-mail with your order details once you have completed payment.
Can I see my orders details?
Yes, you have to log in first and then go to the “My account” page. In the section “Recent orders” you will be able to view the orders you have recently made.
How can I use a promotional code?
If you have a promotional code you can type it before the checkout phase. After selecting the products you wish to buy, go to the Shopping basket area. In the section of the page with the summary of the total price of the selected products, shipping costs, VAT, etc. you will see a line called Discount and on the left side you will see “Enter promo code”. Click on that, enter your code and the discount that has been granted to you will be calculated in your basket.
Can I make a gift to someone?
Yes, you can send a gift to anyone you wish to if the delivery address is among the ones currently served by our webshop. During the checkout you can fill in the address of the person you would like to send the gift to and write a customized greetings card to be included in the parcel.
What are the accepted payment methods?
You can pay by the most common credit card (American Express, Visa and MasterCard) or by PayPal.
Are payments secure?
Payments are processed safely using the most advanced and utilised security systems in a trusted environment.
Why has my payment been refused?
Please check first if you entered your payment information correctly. In case you did and the payment results still unsuccessful, please contact your credit card provider.
SHIPMENT AND DELIVERY
In what countries can products be delivered?
Our products can be delivered in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Rebublic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
What are delivery times and costs?
Orders are dispatched via GLS in Italy and via UPS Standard in Europe, Norway, Switzerland and United Kingdom in 1-5 working days.
For orders of 40 Euros or more you will enjoy free shipping*.
For order below 40 Euros shipping costs are the following:
Austria, Belgium, Croatia, Denmark, Finland, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden
Greece, Hungary, Poland, Slovakia
Bulgaria, Czech Rebublic, Estonia, Latvia, Lithuania, Romania, Norway, Switzerland, United Kingdom
*Deliveries to Bulgaria, Czech Rebublic, Estonia, Latvia, Lithuania, Romania, Norway, Switzerland and UK are free of charges for orders from 70€.
How can I follow my order?
Once you have logged in, you can check your orders history going in the Account > My account > My orders section. You will also receive an e-mail from the courier informing you about expected delivery date and providing you with a tracking number to follow your order on their website.
What happens if I am not at home when my parcel is to be delivered?
The courier will inform you about the expected delivery date and about alternative options to collect your parcel (i.e. pick up points).Please note that in case the courier is not able to dispatch the parcel due to wrong address, wrong telephone number, failure of second attempt or no collection during the deposit period, the courier will returns the parcel to us. In this case, we will automatically refund the price to you net of shipping costs, custom charges as well as any extra costs charged by the courier for the deposit and return, also in case of purchases completed in free shipping.
What should I do if my parcel is damaged at delivery?
You are kindly requested to check carefully the parcel and its content when it is being dispatched. If the parcel is damaged you should immediately notify the courier and possibly not accept the parcel. You should then inform us sending an e-mail to firstname.lastname@example.org.
An item is missing, damaged or wrong, what should I do?
You are kindly requested to check carefully the parcel and its content when it is being dispatched to you and, in case, inform the courier about any problem. Once you accept the parcel from the courier we will no longer be in a position to consider claims regarding missing, wrong or damaged items.
When is it possible to return items?
Is there a deadline to return items? How can I return items?
You can return items by giving us notice within 14 days from reception either via e-mail at email@example.com or by record delivery letter to the following address: GFL SA, Via Sorengo 1, 6900 Lugano. In the notice you will have to provide the following information: Order number, Date of receipt of the order, Item codes and description of products you intend to return, Reason for return, Your name and address. Once you receive the return code (NAR code) from us, you will be in a position to send the products back within 15 days. Please note that products have to be not opened, not utilised and in their original packaging and that you will have to bear return charges.
Can I change an item?
Unfortunately it is not possible to change an item. You will need to return the item you are not interested in and make a new order.
PRODUCTS AND INGREDIENTS INFORMATION
How can I get information on products and ingredients?
You can contact our Customer Care. Our Customer Care Service is at your disposal for queries regarding your orders or our products, from Monday to Friday from 9.00 am to 5.30 pm.
Please contact us at +41 91 9607570 or send us an e-mail to firstname.lastname@example.org
I I am interested in sending my curriculum, where can I send it?
How can I contact your customer care service?
Our Customer Care Service is at your disposal for queries regarding your orders or our products, from Monday to Friday from 9.00 am to 5.30 pm.
Please contact us at +41 91 9607570 or send us an e-mail to email@example.com.
What is your policy in terms of confidentiality?
In order to complete and process orders and invoices you are necessarily requested to provide some personal data. Such information is personal and strictly confidential and we are committed not to disclose it or provide it to third parties for marketing or other purposes. You can always check and modify your personal information at any time, in the “My account” section of the webshop. If such information is not provided you will not be able to complete orders. You will always be requested to provide explicit authorization to receive communications or newsletters from us and you will always be able to deny or remove such authorisation through the “My account” section in the webshop.
Yes, our webshop utilises cookies, with the only purpose of customising the service provided to clients.